Articles

 1) Customer Service Number 9am - 3pm EST (Monday-Thursday) - Telegram Channel Reporting Room

Customer Service Number9 am - 3 pm EST (Monday-Thursday) PLEASE SAVE THIS NUMBER IN YOUR...

 1) My app takes long to open and changing channels takes a long time...

WATCH THE BUFFERING VIDEO: https://tinyurl.com/buffervibe If you are experiencing this, you need...

 2) How to fix app errors/buffering/channel mistakes < MAIN TROUBLESHOOTING

WATCH THE BUFFERING VIDEO: https://tinyurl.com/buffervibe Key things to remember to check/clear...

 3) How to upgrade/downgrade, cancel, or reactivate your account

Upgrading/Downgrading your account: Login to your client area, click on the vibe accounts tab,...

 3) Vibe App settings (how to use your app features)

HOW TO UPDATE CONTENTSv6: Settings > EPG > Update EPG (change setting to enable auto-update...

 4) Where can I find my Username and Password for the App?

You may find your App Username and Password in your Client Area. Please visit your client area...

 5) ANY Error code 401 or 403 on v6 (Tivimate)

To fix error code on v6: Error codes mean your account is not connected to the app correctly, to...

 5) I have sound but no picture?

Some channels REQUIRE the use of VLC player, due to the codec used by the stream itself. There...

 6) I have no sound on any channel...

Please first ensure you have sound in other apps on your device. 1) Unplug your streaming device...

 7) My audio is out of sync, what do I do?

https://billing.vibetvapp.com/index.php?rp=/knowledgebase/9/How-to-fix-app-errorsorbufferingorcha...

 8) How do I report a single channel not working?

We have a customer chat community where you can receive news and channel support. Please download...

 Affiliate Program (Earn Referral Cash!)

The affiliate program is free to enroll and utilize for all current Vibe customers! You simply...

 Catchup is not working in Vibe TV v6.5

Go to Settings > Playlists > Choose your playlist at the top > Catchup > Set to "AUTO"

 Firestick OUT OF SPACE - SD Maid CLEAN YOUR FIRESTICK FILES!

If you are receiving an error when installing apps saying you are out of space...PLEASE UNINSTALL...

 How do I block XXX Adult?

You may purchase a "NO ADULT" package by downgrading your service. Please click below to see how...

 How do I record? (DVR)

To record using...

 How to add favorites

v5: long press the middle button while channel is highlighted either in category page or preview...

 How to uninstall/reinstall app on Firestick

How to uninstall Vibe TV from your Firestick device 1) From your firestick homepage go to...

 I got a NEW username/password, how do I change it for v6.5 (tivimate)?

While in the Tivimate (Vibe v6.5) app, go to your Settings > Playlists > Choose your...

 My TV Guide / EPG shows "no information"?

This is a known issue with the app.  Unfortunately, there is a data storage issue causing a mix...

 My Timezone time in the app is WRONG?

If your TV Guide Time is 'off', this is because your DEVICE time is not correctly set for your...