Articles

 1) Customer Service Number 9am - 3pm EST (Monday-Thursday) - Telegram Channel Reporting Room

Customer Service Number9 am - 3 pm EST (Monday-Thursday) PLEASE SAVE THIS NUMBER IN YOUR...

 1) My app takes long to open or getting BUFFERING...

WATCH THE BUFFERING VIDEO: https://tinyurl.com/buffervibe If you are experiencing this, you need...

 2) How to fix app errors/buffering/channel mistakes < MAIN TROUBLESHOOTING

WATCH THE BUFFERING VIDEO: https://tinyurl.com/buffervibeVISIT THIS ARTICLE IF YOU HAVE BUFFERING...

 3) How to UPGRADE/DOWNGRADE or CANCEL

Upgrading/Downgrading your account: If you would like to upgrade/downgrade your account to...

 3) My TV Guide / EPG shows "no information"?

This is a known issue with the app.  Unfortunately, there is a data storage issue causing a mix...

 3) Vibe App (v4 & v5) settings (how to use your app features)

HOW TO UPDATE CONTENTSv6: Settings > Playlists > Choose your playlist > Update Playlist...

 4) Where can I find my Username and Password for the App?

You may find your App Username and Password in your Client Area. Click on "Vibe Account(s)",...

 5) ANY Error code 401 or 403 or other error on Vibe app v6

To fix error code on v6: App memory (Clear the app Cache, then check channel) a) Go to the...

 5) I have sound but no picture? (I'm having sound issues)

Some channels REQUIRE the use of VLC player, due to the codec used by the stream itself. There...

 6) I have no sound on any channel...

Please first ensure you have sound in other apps on your device. 1) Unplug your streaming device...

 7) My audio is out of sync, what do I do?

https://billing.vibetvapp.com/index.php?rp=/knowledgebase/9/How-to-fix-app-errorsorbufferingorcha...

 8) How do I report a single channel not working?

We have a customer chat community where you can receive news and channel support. Please download...

 Affiliate Program (Earn Referral Cash!)

The affiliate program is free to enroll and utilize for all current Vibe customers! You simply...

 Catchup is not working in Tivimate or Vibe v6

Go to Settings > Playlists > Choose your playlist at the top > Catchup > Set to...

 How do I block XXX Adult?

You may purchase a "NO ADULT" package by downgrading your service. Please click below to see how...

 How do I record? (DVR)

In order to use DVR/Recording, you will have to install and pay for the premium version of...

 How to Update Payment Method

Please update your payment method below... To change your payment method, you will need to login...

 How to add favorites

v5: long press the middle button while channel is highlighted either in category page or preview...

 How to uninstall/reinstall app on Firestick

How to uninstall Vibe TV from your Firestick device 1) From your firestick homepage go to...

 I got a NEW username/password, how do I change it for v6?

If you had to order a new service due to missed payment or otherwise, here is where you would go...

 My Timezone time in the app is WRONG?

If your TV Guide Time is 'off', this is because your DEVICE time is not correctly set for your...

 Tivimate v3+ (How to Unlock Premium)

If you would like Tivimate v3+ (NOT PREMIUM) (Located in your Xplore app).To install TiviMate...

 Where can I see all my emails from Vibe?

You can access all email correspondence in your client area by clicking this link:...